Most custom orders and monogram/personalization orders will arrive within 2 weeks. Occasionally, it may take longer due to demand, or a temporary production problem. Many of the monogram/personalization items I keep inventory on hand for the most popular initials or sayings and can ship within 48 hours to 72 hours. Just check product descriptions. Please let us know PRIOR to ordering if you have a special shipping need or any questions regarding a specific product. Feel free to call or email with any questions regarding customization. We will not issue refunds once custom orders (made especially for you) have been placed. If you have a special need, please let us know! Please prepare for holidays, special times of year, and seasons accordingly. Our shipping times may vary during this peak time, and can take up to 4 week delivery time. Contact us with any questions you may have at email@example.com or call us at 501-868-4117. Email works best, and is our preferred method of communication. We are not available on Saturdays or Sundays or Holidays to answer the phone or to return phone calls! We want you to love your creative and unique gifts!!
RUSH ORDERS: If you need your item rushed, we will make every effort to accomodate your needs. PLEASE email us PRIOR to ordering to work out RUSH orders. Refunds will not be issued if an order is placed and RUSH order has not been granted prior to the order. Additionally, we can not «guarantee» delivery once the package has left our hands and is in the hands of the shipping method. If your package does not arrive and has been overnighted, we will only refund the cost of the shipping, not the products.
Return Policy: Any custom gifts are made especially for youunfortunately, we can not accept any returns on those items. If you have any questions about an item, PRIOR to ordering, please contact us. REFUNDS will not be issued once custom orders have been placed.
If an item is defective or broken or we shipped you an incorrect item, we will replace it or offer you a credit. If we need the item back, we will pay for the return shipping. PLEASE DO NOT RETURN ANY DEFECTIVE ITEM AT YOUR OWN EXPENSE WITHOUT FIRST CONTACTING US. We do not pay for return shipping except in extreme circumstances!
If you simply would like to return an item, we refund the merchandise cost (not shipping cost) for any unused items returned in excellent condition with the original packaging within 10 days of the date you received your order. We refund to the credit card originally used to make the purchase. We do not pay for return shipping. Items on CLEARANCE sale are non-returnable.
When requesting a Monogram, use the following guidelines:
You are purchasing a gift for: ‘Jon Phillip Smith’ Type in the initials in the following order: First NAME Initial, LAST NAME Initial, Middle NAME Initial Example: J S PWhen requesting a person’s name. Type NAME in the comment line or gift message line of order form.
*We are not responsible for monogramming ordered in the wrong order, unless it is an error on our part, in which we will gladly send a replacement as soon as possible.*
SHIPPING COSTS: Unfortunately, shipping costs are not something we can control! I weigh each item carefully in an appropriate shipping box. Then USPS or UPS, whichever method of shipping you have chosen, calculates the shipping costs based on combined weight and zipcode area. Both USPS and UPS have recently increased their rates! I take every measure I can to keep those costs within reason; and weighing the item rather than the flat rate system is USUALLY the cheaper and most importantly, the FAIREST way to each customer. I have recently taken off the option of first class mail because there is no way to track that! USPS Priority and UPS both provide tracking numbers which in some situations, prove to be most useful! If you do prefer first class mail and do not mind taking the risk of «no tracking number», email me or call me and I will confirm your preference and get a shipping costs on the first class method per weight and size of package.
Last but certainly not least! How can we improve this website? If we’re missing any information about items which would be helpful or if you have a suggestion on something we should add, please email us so we can improve our site to better serve you.